Refund Policy

1. General

• We offer refunds in accordance with the Australian Consumer Law and on the terms set out in this Policy.
• Any benefits set out in this Policy may apply in addition to consumer's rights under the Australian Consumer Law.
• Before making a purchase, please read this Policy so that you can understand your rights and what you can expect from us if you are not satisfied with your order.

2. Australian Consumer Law

Under the Australian Consumer Law:

• Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the goods, you are entitled to cancel the purchase and to a refund for the price of the goods, and compensation for any damage or loss that was reasonably foreseeable by us.
• If the failure with the service does not amount to a major failure, you are entitled to re-supply of the goods within a reasonable time, or to cancel the purchase and be provided with a refund of any price paid.

3. Cancellation and Change of Mind

In the event that you receive the products or services you have purchased, as stated, but that you simply change your mind, we may, at our discretion, offer you a refund or exchange, provided that:

• You notify us within 7 days of receipt.
• In the case of services, the services have not already been performed.
• Refund will only be granted for unused subscriptions.

4. Exceptions

Notwithstanding the other provisions of this Policy, we may refuse to provide a repair, replacement or refund for a product or service purchased by you if:

• You misused the said product in a way which caused the problem.
• You knew or were made aware of the problem(s) with the product or service before you purchased it.
• Any other exceptions that apply under the Australian Consumer Law.

5. Response Time

We aim to process any requests for refunds within 3 to 5 days of receipt.

6. How to Ask for a Refund

You can contact us using the contact email provided at the end of this Policy to discuss a refund. Unless otherwise defined in our sole discretion, we shall pay all refunds in the same form as the original purchase or to the same account or credit card used to make the original purchase. To be eligible for a refund, you must provide proof of purchase.

7. Contact Us

If you wish to speak to us about this Policy or about any refund, please contact us at: sales@tummytumbler.com.